CRM - FEATURES

Contact | Markeitng | Sales | Serive | Analysis

Contact Management


  •  Unlimited Custome Contact Fields
  • Track Customer Activity
  • Group Contacts into Accounts for Single view of related Information
  •  Assign Leads to team member with email alerts
  • Email Contacts from CRM Track
  • Upload Documents and Attach to the Contacts

Marketing Management


  •  Customer Segmentation
  • Campaign Management
  • Mailing
  •  Email Marketing
  • Internet Marketing
  • Social Media

Sales Management


  •  Opportunity Management
  • Lead Tracking
  • Specific Customer Terms
  • Product Catalogue
  •  Partner Management
  • Customer Value Management
  • Route Planning

Service Management


  •  Helpdesk Support
  • Service Tickets and Returns Management
  • Service Contract Management
  •  Auto Call Distribution
  • Customer Care Through Social Media

Analysis Management


  •  Sales Funnel Analysis
  • Customer Potential Analysis
  • Sales Cycle Analysis
  • Lost Order Analysis
  •  Portfolio Analysis
  • Service Analysis
  • Complains Analysis